Store Policies
As Of February 1, 2023 


Returns Policy

     All sales are final.  We do not accept returns or exchanges unless the item you purchased is defective.  If you receive a defective item, please contact us with details of the item and defect at orders@fromslaverytovictory.org no later than thirty (30) days after your purchase.  After being instructed to do so, send the item you consider defective to: FSTVEP Store, P.O. BOX 56704, Portland, OR 97238.

     

     Upon receipt of the returned item, we will fully examine it and notify you via the orders e-mail address within a reasonable period of time, whether you are entitled to replacement or a refund per your request as a result of the defect.  If you are entitled to replacement we will replace the item; if a refund, we will refund the item’s purchase price using the original method of payment.

 

     Refunds do not include shipping and handling charges shown on the original packing slip or invoice, but only those related to returning a defective item.  Shipping charges for all returns must be prepaid and optionally insured by you.  Otherwise, you are responsible for any loss or additional damage to the defective item being returned during shipment.  We do not guarantee that we will receive your returned item.  To follow-up on the status of your return, please contact us at the orders e-mail address.

 

Shipping Policy

     Shipping rates are calculated prior to the conclusion of the checkout process.  Items sold in the FSTVEP Store may be shipped to addresses in the United States only and may incur additional charges for outlying or hard to get to addresses.  Our shipping methods are based on the type, packaging dimensions and weight of the item being shipped.  As a result, some items may be shipped separately.  At this time, we offer only the stated USPS or FEDEX options at check out that you can choose from or at our discretion when we offer free shipping.

 

Delivery Policy

     Depending on the USPS or FEDEX shipping option selected during checkout, an estimated delivery time is provided to you.  Delivery times are estimates and start as of the date of shipping, not the date of the order which must be processed after payment is accepted.  Under normal circumstances, we seek to prepare orders for shipment within 2 business days (Monday-Friday) of placement.  You will be notified by e-mail of any unusual circumstances that delay us from filling your order.  Deliveries are scheduled for business days and are not normally made on holidays or Sundays.

 

     If you have any questions about the shipment of your order or the item you have ordered sustains any damage en route, inform us as quickly as possible at the orders e-mail address.  You will be instructed in the next steps.

 

Payment Instructions

     Purchases made in the FSTVEP Store are paid for one of three ways.

 

1) You can pay through PayPal directly if you are signed up with them when you select the "Pay With PayPal" button in orange.

 

2) If you are not signed up with PayPal, you can select the same orange button and checkout as a guest in the window that opens up.  Click the button, “Pay with Debit or Credit Card” near the bottom of the window.  After clicking the “Pay with Debit or Credit Card” button, in the new window you will be asked for your e-mail address (to receive your receipt from PayPal).  Next, click the “Continue to Payment button.”  In the new window, fill in the required information.  Underneath the Zip Code box, be sure to click to the left of the button with a checkmark if you do not want to create a PayPal account.  The button, “Continue as Guest” will appear and enable you to proceed to complete your payment upon clicking it. 

 

3) If you are not already a PayPal customer, you can also pay directly by clicking one of the pictured credit cards you are using underneath the "Pay With PayPal" button in orange at checkout. After making your selection you will be asked to complete your billing information and upon submitting it, enabled to proceed.  The FSTVEP Store does not ever see or retain your debit or credit card information.

 

 

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